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Understanding Rytche User Roles

Rytche is designed for different people involved in property management and property services. Each user role has its own dashboard, navigation, permissions, and responsibilities.

Understanding your role will help you know which features are available to you and where to find them.

Rytche user roles​

Rytche currently supports the following primary user roles:

RoleWhat they do
Property ManagerManages estates, units, occupants, rent collection, requests, vendors, and other property operations.
Portfolio ManagerManages or oversees properties assigned to them by a property manager or organization.
Tenant / OccupantManages their tenancy, payments, lease information, and requests.
VendorProvides property-related services and manages gigs, applications, quotations, assigned work, reviews, and payouts.
tip

Your available menus and actions depend on your role and the permissions associated with your account.

Property Manager​

A Property Manager is responsible for managing properties and their day-to-day operations on Rytche.

Property managers can work with:

  • Estates
  • Units
  • Occupants
  • Rent collection
  • Tenant screening
  • Bad debt
  • Property listings
  • Property requests
  • Vendors and service gigs
  • Announcements
  • Estate communication
  • Reviews
  • Wallet and payment-related activities
  • Portfolio managers

Property Manager main navigation​

The Property Manager main menu includes:

  • Management Dashboard
  • Create Estate
  • Portfolio Managers Board
  • Wallet
  • Change Estate Custody
  • Bad Debt
  • Screen Tenant
  • Settings

Some features may only become available after you create or access an estate.

Estate management​

When you enter an estate, the available navigation changes to estate-specific operations.

These include:

  • Management Dashboard
  • Estate Dashboard
  • Chat
  • Add Unit
  • Units Management Board
  • Listings Management Board
  • Occupants Management Board
  • Create Announcement
  • View All Announcements
  • Logged Requests Board
  • Estate Gigs Board
  • Gigs History
  • Setup Rent Collection Accounts
  • View Bad Debt
  • Screen Tenant
  • Estate Reviews
note

The exact options available to you can depend on your account permissions, subscription, and the state of the estate.

Portfolio Manager​

A Portfolio Manager manages properties or estates assigned to them within Rytche.

The Portfolio Manager experience is focused on accessing and managing the properties within their assigned portfolio.

Portfolio Manager main navigation​

The main Portfolio Manager menu includes:

  • Portfolio Dashboard
  • Log Out

After accessing an estate, the Portfolio Manager can use the estate-management tools available to them.

note

Portfolio Manager access and available actions depend on the portfolio and estate permissions assigned to the account.

Tenant / Occupant​

A Tenant or Occupant uses Rytche to manage activities related to their tenancy.

This includes viewing payment information, accessing lease information, and communicating requests to the property management team.

Tenant main navigation​

The Tenant main menu includes:

  • Dashboard
  • All Tenancy Payment History
  • Bad Debt
  • Change Password
  • Settings

Tenant estate navigation​

When accessing an estate, the tenant can use:

  • Main Dashboard
  • Estate Dashboard
  • Log Request
  • My Logged Requests
  • Tenancy Payment History
  • My Lease Agreement

These tools allow tenants to keep track of their tenancy and communicate property-related issues.

Vendor​

A Vendor provides property-related services through Rytche.

Vendors can discover available gigs, apply for work, submit quotations, manage assigned gigs, receive reviews, and manage their wallet.

Vendor navigation​

The Vendor Portal includes:

  • Dashboard
  • Gigs Hub
  • My Assigned Gigs
  • My Reviews
  • Wallet
  • Settings

A vendor's workflow can include:

  1. Finding a suitable gig.
  2. Reviewing the gig requirements.
  3. Applying for the gig.
  4. Submitting a quotation when required.
  5. Being assigned the work.
  6. Completing the assigned gig.
  7. Receiving a review.
  8. Receiving the applicable payout.
note

Vendor access to gigs and other features can depend on the vendor's account status, verification, subscription, and available permissions.

Choosing the right documentation​

Use the section that matches your role:

I manage properties​

Go to Property Managers.

I manage a property portfolio​

Go to Portfolio Managers.

I am a tenant or occupant​

Go to Tenants & Occupants.

I provide property services​

Go to Vendors.

Why your menu may look different​

Not every Rytche user sees the same menu.

Your available features can depend on factors such as:

  • Your user role
  • Your permissions
  • Whether you are currently inside an estate
  • Your subscription or account status
  • Whether a feature has been configured
  • The current state of a property or tenancy

If a feature described in the Help Center is not available in your account, first confirm that you are using the correct role and are in the correct part of the Rytche application.

If you still cannot access the feature, see Troubleshooting Access.